Home Care Package Level 2

Home Care Package Level 2

Home Care Package Level 2
NDIS Provider
Home Care Package Provider

Funded by the Australian government, Home Care Packages are affordable care services that help you live independent at home. They help you with everyday tasks such as cleaning, gardening, having a shower and going to appointments, so you can live independently at home.

Everyone has different care needs, so Home Care Packages are available as four levels of care. These range from basic assistance (Level 1) to low care needs (Level 2), intermediate level care needs (Level 3) and high-level care needs (Level 4).

What is a Level 2 Home Care Package?

A Level 2 Home Care Package is the most common type of package in Australia. If you have low level care needs (more than basic level care, but not as much as complex care), this level of funding provides help with daily tasks so you can keep living happily in your local. Community.

A Level 2 Aged Care Package includes the following range of tasks:

  • Personal care assistance, such as help with showering and getting dressed
  • Domestic assistance to keep your home clean and tidy
  • Mela preparation to ensure you eat nutritious and nourishing food
  • Help with doing the shopping
  • Transport to get you out and about
  • Social activities, hobbies, community activities, and companionship
  • Garden maintenance to keep your outdoor areas safe and pleasant
  • Some low-level nursing care services
  • Independent living aids and basic care equipment
  • Allied health services, such as podiatry, physiotherapy and occupational therapy
  • Medication management services

A Home Care Package can be adjusted as your situation changes. For example, a service provider might send a support worker to visit you once a week to help you with the housework and personal care, but in time, you may want to assistive aids, such as a walker or lift chair, to help you move safely and stay comfortable around the home.

Home Caring provides personalised Aged Care Level 2 Packages for seniors who need a low number of hours of care at home. Based in locations around Australia, our team of professional carers go above and beyond to provide a personalised service you are happy with. To chat to a team member about your specific needs, please get in touch.

How can a Level 2 Home Care Package benefit me?

An HCP Level 2 is a good way to ensure your needs are met, so you can continue living safely and comfortably at home. By taking care of the little things, you’re more likely to live at home for longer, and prevent moving into an aged care facility before you are ready. It’s also a good way to care for your health and wellbeing as you age.

How do I qualify for a Level 2 Home Care Package?

To be eligible for an HCP Level 2, you must be 65 years or old (50 years or older for Aboriginal or Torres Strait Islander people) and need support to live at home safely.

You can apply for an aged care assessment on the My Aged Care government website, or appoint someone to apply on your behalf. An Aged Care Assessment Team (ACAT) health professional will then visit you, chat to you about your needs, and assess which Home Care Package level is right for you.

If you are eligible for Home Care Package Level 2 funding, you will be notified by mail through an approval letter, and placed in a national queue to be assigned a package. While you wait, you can select a care provider who will use your Home Care Package funding to provide you with a care plan that suits your needs. Depending on your personal circumstances, you may be asked to contribute towards your care through two care package fees: a basic daily fee and an income-tested care fee, determined through an income assessment.

Want to know how to prepare for an ACAT assessment? Here’s some information that may be helpful to you.

Home Care Packages with Home Caring

Home Caring provides exceptional Level 2 Home Care Packages for those who need a low level of care at home. Our services are adaptable, so you can arrange a care worker to assist you at a time that suits your schedule. We also match each of our clients with a care worker who they get along with, so you’ll always feel comfortable with your care.

As a registered aged care provider, we are:

  • Individualised – all of our care plans are uniquely tailored to our clients.
  • Compassionate – we care for people with kindness, gentleness and respect.
  • Professional – we provide high-quality care that makes the most of your package funds.
  • Local – we’re flexible and close by, so we can provide our services at a time that suits you.
  • Collaborative – we work with you, so you’re always in charge of your care.

To chat to someone about our in-home care services and receive expert advice, please get in touch. Our care experts are happy to help.

Home Care Australia

Frequently Asked Questions

What is a Home Care Package?

If you are an older person living in Australia, a Home Care Package can help you access affordable care services in your own home. This can include domestic assistance, personal care, transport to appointments, recreation activities, minor home modifications, meal preparation, medication management, or equipment to help you stay safe and mobile. The aim is to help you live independently in the community for longer, with safety and confidence.

Home Care Packages are subsidised by the government, though you may be asked to contribute towards the cost of your services, depending on your financial situation. It is a consumer-directed program, which means you choose who provides you with care, and allocate the funds from your package to pay for those services.

To qualify for a government-funded Home Care Package, you must be 65 years or older (50 years or older for Aboriginal or Torres Strait Islander people), and need assistance with everyday tasks.

You might qualify for a Home Care Package if you:

  • have noticed a change in the things you can do, or what you can remember;
  • have been diagnosed with a medical condition or your mobility has been reduced;
  • have had a change in your family care arrangements;
  • have experienced a fall recently, or had a hospital admission.

The way to determine your eligibility is through an assessment, which is done in your own home by an Aged Care Assessment Team (ACAT) assessor. The assessor will chat to you face-to-face about your circumstances and needs. Based on the conversation, they will determine if you are eligible for Home Care Package funding, and what level is most appropriate for you.

You can apply for an assessment through the My Aged Care website, or by calling 1800 200 422. You can also appoint someone to apply on your behalf, and have a support person with you throughout the entire process.

Home Care Packages are subsidised by the Australian Government, to make home care affordable for everyone. You will be asked to contribute an amount towards the cost of your services. This amount depends on your financial situation. Your contribution consists of:

  • a basic daily fee – this is an amount everyone can be asked to pay. The amount is a percentage of the single basic age pension, based on your Home Care Package level. Home care providers can ask you to pay a basic daily fee, but not all of them do.
  • an income tested care fee – this is an extra contribution you may be asked to pay, depending on your financial situation. This fee is determined through an income assessment, and there is an annual and lifetime cap that applies to this fee. Full pensions do not pay an income tested care fee.
  • any additional service fees that you have agreed on with your provider.

All home care providers must publish their full price list of all services online. This means you know exactly what you are paying for their services, and allows you to compare what’s on offer. Providers charge a range of prices, so take the time to ask questions and do your research when deciding which one is right for you.

Home care is in high demand in Australia. Once you are approved for a Home Care Package, you will be placed in a queue until a package becomes available to you.

How long you wait depends on the date when you received your approval letter, and the priority for care. Your assessor assigns you with a level of priority, based on your situation. For people with a medium level priority, the expected wait time for a Home Care Package is approximately three to six months.

You don’t have to wait to choose a Home Care Package provider who is right for your needs. It is a good idea to use the waiting period to research your options and find a care provider who you would like to partner with for your care. This gives you an opportunity to learn about their services and ask any questions that you may have.

If you think that you need care sooner and can’t wait until you are at the front of the queue, there are a few options available to you. These options include applying for the Commonwealth Home Support Programme to access entry-level support while you wait, or paying for non-government-funded services. Private home care services that are not subsidised by the government, and so they will incur a full cost.

Home Caring provides person-centred Home Care Packages for seniors who need help with everyday life. We’ll match you with a carer who best meets your needs, provide a high quality service, and work with you to develop a care plan that makes a real difference to your life. For more information or to speak to our friendly staff, please get in touch.

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Learn more about Home Care Packages, NDIS support options, explore different care models, and get answers to any specific questions you may have.

At Home Caring, we are here to listen to your needs and explain the options available to support you. Simply share your details, and our team will guide you every step of the way.

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From our Home Caring family to yours we wish you a truly wonderful Christmas filled with love, joy and togetherness.
Today as we celebrate were reminded of the incredible clients and families weve had the privilege to support throughout the year. Your trust and connection mean the world to us and its our honour to be part of your journey. We hope youve had a beautiful day surrounded by loved ones and the warmth of the season. Merry Christmas! 🎄✝️❤️

From our Home Caring family to yours we wish you a truly wonderful Christmas filled with love, joy and togetherness.
Today as we celebrate we're reminded of the incredible clients and families we've had the privilege to support throughout the year. Your trust and connection mean the world to us and it's our honour to be part of your journey. We hope you've had a beautiful day surrounded by loved ones and the warmth of the season. Merry Christmas! 🎄✝️❤️
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’Twas the Friday before Christmas & all through the land,
Home Caring united, a festive day so grand.
With our staff and clients together as one,
We celebrated Christmas, full of love and fun.

From Craigieburn’s cheer to South Perth’s delight,
Rockhampton’s joy sparkled so bright.
Campbelltown gathered, Hurstville did too,
Smithfield and Altona also spread Christmas hues.

With laughter and love felt far and wide,
Our epic Christmas parties warmed hearts inside.
A shoutout to every team who made it so sweet—
This festive season you’ve made it complete! 🎄🩵

#HomeCaringChristmas #TogetherAsOne #FestiveJoy #MeaningfulConnections #CelebratingCare #haveahollyjollychristmas

’Twas the Friday before Christmas & all through the land,
Home Caring united, a festive day so grand.
With our staff and clients together as one,
We celebrated Christmas, full of love and fun.

From Craigieburn’s cheer to South Perth’s delight,
Rockhampton’s joy sparkled so bright.
Campbelltown gathered, Hurstville did too,
Smithfield and Altona also spread Christmas hues.

With laughter and love felt far and wide,
Our epic Christmas parties warmed hearts inside.
A shoutout to every team who made it so sweet—
This festive season you’ve made it complete! 🎄🩵

#HomeCaringChristmas #TogetherAsOne #FestiveJoy #MeaningfulConnections #CelebratingCare #haveahollyjollychristmas
... See MoreSee Less

The Australian Government has announced significant changes to the aged care system introducing the Support at Home program set to commence on 1 July 2025. This initiative aims to enhance support for older Australians enabling them to remain in their homes longer and receive more personalised care.

Key Features of the Support at Home Program:

• Reduced Wait Times: The program will shorten the waiting period for in-home aged care services ensuring timely assistance for those in need.

• Tailored Support Levels: Support at Home introduces eight levels of ongoing care replacing the previous four, to better match individual needs.

• No Caps on Cleaning and Gardening: Unlike previous programs there will be no annual caps on cleaning and gardening services allowing for more comprehensive support.

• Care Management Cap: A 10% cap on care management costs will remain in place to maintain affordability.

• Assistive Technology Access: The program will expedite access to assistive devices like walkers and wheelchairs enhancing mobility and independence.

• Increased Support Funding: The maximum support level will rise from $61,000 to $78,000, providing more resources for those with complex needs.

• Restorative and Allied Health Services: There will be a temporary funding boost for restorative and allied health services, aiding recovery and well-being.

• Palliative Care Support: The program includes provisions for palliative care allowing older Australians to spend their final weeks at home surrounded by loved ones.

Staged Implementation of Price Caps:

Price caps on services will be phased in starting from 1 July 2026. For the first year providers will continue to set their own prices similar to the current Home Care Packages program. In early 2025, consultations will be held with older people, advocates, families, carers and the sector to ensure fair pricing and robust consumer protections during this transition.

No Worse Off Principle:

To protect existing Home Care Package recipients, the government has introduced the “No Worse Off” principle:

• Grandfathering: Individuals approved for a Home Care Package as of 12 September 2024 will transition to the new system without financial disadvantage.

• Fee Structure: If you were a full-rate pensioner paying no fees under your Home Care Package as of 12 September 2024, you will continue to pay no fees under Support at Home. If you were required to pay fees, you will pay the same or less under the new program.

At Home Caring we are dedicated to supporting our older community members through these changes. We are committed to ensuring the financial safety and well-being of our clients providing personalised care that aligns with the new Support at Home program. Our team is here to assist you in navigating these updates, ensuring you receive the care and support you deserve. 🩵

For more detailed information please refer to the Department of Health and Aged Care’s consumer fact sheet: https://www.health.gov.au/resources/ publications/support-at-home-program-fact-sheet-changes-to-support-at-home-pricing-arrangements-for-older-people-families-and-carers?language=en

The Australian Government has announced significant changes to the aged care system introducing the Support at Home program set to commence on 1 July 2025. This initiative aims to enhance support for older Australians enabling them to remain in their homes longer and receive more personalised care.

Key Features of the Support at Home Program:

• Reduced Wait Times: The program will shorten the waiting period for in-home aged care services ensuring timely assistance for those in need.

• Tailored Support Levels: Support at Home introduces eight levels of ongoing care replacing the previous four, to better match individual needs.

• No Caps on Cleaning and Gardening: Unlike previous programs there will be no annual caps on cleaning and gardening services allowing for more comprehensive support.

• Care Management Cap: A 10% cap on care management costs will remain in place to maintain affordability.

• Assistive Technology Access: The program will expedite access to assistive devices like walkers and wheelchairs enhancing mobility and independence.

• Increased Support Funding: The maximum support level will rise from $61,000 to $78,000, providing more resources for those with complex needs.

• Restorative and Allied Health Services: There will be a temporary funding boost for restorative and allied health services, aiding recovery and well-being.

• Palliative Care Support: The program includes provisions for palliative care allowing older Australians to spend their final weeks at home surrounded by loved ones.

Staged Implementation of Price Caps:

Price caps on services will be phased in starting from 1 July 2026. For the first year providers will continue to set their own prices similar to the current Home Care Packages program. In early 2025, consultations will be held with older people, advocates, families, carers and the sector to ensure fair pricing and robust consumer protections during this transition.

No Worse Off Principle:

To protect existing Home Care Package recipients, the government has introduced the “No Worse Off” principle:

• Grandfathering: Individuals approved for a Home Care Package as of 12 September 2024 will transition to the new system without financial disadvantage.

• Fee Structure: If you were a full-rate pensioner paying no fees under your Home Care Package as of 12 September 2024, you will continue to pay no fees under Support at Home. If you were required to pay fees, you will pay the same or less under the new program.

At Home Caring we are dedicated to supporting our older community members through these changes. We are committed to ensuring the financial safety and well-being of our clients providing personalised care that aligns with the new Support at Home program. Our team is here to assist you in navigating these updates, ensuring you receive the care and support you deserve. 🩵

For more detailed information please refer to the Department of Health and Aged Care’s consumer fact sheet: www.health.gov.au/resources/ publications/support-at-home-program-fact-sheet-changes-to-support-at-home-pricing-arrangements-for-older-people-families-and-carers?language=en
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Happy Friday HC fam! Sending love from our wonderful Home Caring Craigieburn team! It’s been an incredibly productive week filled with exciting events across Australia and we couldn’t be more thrilled about what’s to come. As the new year approaches we’re counting down the days to continue growing innovating and supporting our cherished clients with the care they deserve 🩵

Happy Friday HC fam! Sending love from our wonderful Home Caring Craigieburn team! It’s been an incredibly productive week filled with exciting events across Australia and we couldn’t be more thrilled about what’s to come. As the new year approaches we’re counting down the days to continue growing innovating and supporting our cherished clients with the care they deserve 🩵 ... See MoreSee Less

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