Get started 1300 875 377
Get started 1300 875 377

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Your local team on the Fraser Coast

Home care and NDIS support, a hands-on local team.

A local team supporting older people, people with disability, carers and families across Hervey Bay, Maryborough and the wider Fraser Coast.

Led by HomeCaring Fraser Coast Team

A hands-on, relationship-focused team that knows the Fraser Coast community.

Call 1300 875 377 Send an enquiry
  • Support at Home and NDIS support

Let’s get started

How can we help?

A few details will help us connect you with the right local team.

Step 1
Firstly, which of these best describes you?
Who are you enquiring for? *
  • Locally owned and operated A team that knows Fraser Coast
  • A hands-on local team Working directly with you and your family
  • Continuity and local knowledge Workers matched to your needs and routines
  • Connected to local services Hervey Bay and Maryborough hospitals

Meet your local director

HomeCaring Fraser Coast Team. Care from the heart.

We work in care because we want people to feel supported, respected and confident in the services around them. What matters most to us is building genuine relationships with clients and families, understanding what is important to each person, and providing care that helps people remain safe, independent and connected to their community.

I genuinely enjoy working with people and believe everyone deserves to feel heard, respected and supported. I bring strong communication, problem-solving and relationship-building skills to my role, combined with a practical, person-centred approach. I’m committed to helping clients maintain their independence, achieve their goals and access the support that matters most to them.

Relationship-focused experience

More than 25 years in customer service and relationship-focused roles in the banking and finance sector

Australian Army Reserve

Three years of service

Disability and aged care

More than 18 months in the sector, and always developing skills and knowledge to better support clients in the community

Our approach: hands-on and relationship focused

Our Fraser Coast team is very hands-on and relationship focused. For example, when a client’s needs change, the Case Manager works directly with the family, support workers and local health professionals to adjust supports quickly rather than waiting for issues to escalate. We also place a strong focus on continuity and local knowledge. Our team knows the Fraser Coast community and works to match clients with workers who suit their needs, preferences and routines, helping clients feel more comfortable and supported at home.

“There’s something really powerful about helping someone stay in the home they love, surrounded by their memories and community. We take the time to understand each person’s needs and health journey, so we can build care that’s not only safe and practical but also uplifting. Our goal is to help people live well – and on their own terms.”

HomeCaring Fraser Coast Team

Areas we serve

Caring for Fraser Coast and nearby suburbs

Our team supports families right across these suburbs. Not sure we cover your street? Call 1300 875 377.

  • Hervey Bay A key service area with a large older population and strong demand for in-home support
  • Maryborough An established community where local relationships and continuity of care are especially important
  • Pialba Central to many health, community and support services across Hervey Bay
  • Urangan A well-established residential area with a strong older person and retirement community
  • Point Vernon A residential area where reliable in-home support can help people remain independent at home

In-home support services on the Fraser Coast

Support that fits your life

In-home care and NDIS support you can count on, so you feel confident, comfortable and in control of your life at home.

  • Domestic Assistance

    Help with cleaning, laundry and keeping your home running.

  • Personal Care

    Everyday support with showering, dressing and daily routines at home.

  • Complex Care

    Nurse-led support for complex health needs, including wound care.

  • Disability Care

    NDIS support for life skills, community participation and behaviour support.

  • Dementia Care

    Consistent, respectful support that keeps familiar routines in place.

  • Respite Care

    A break for family carers, with support you can trust at home.

Also available:
  • Life Skills
  • Community Participation
  • Behaviour Support
  • Palliative Care
  • 24 x 7 Care
  • Allied Health Care + Much More
Local health services we know

Our team is familiar with key local services, including Hervey Bay Hospital and Maryborough Hospital, along with community hubs such as the Hervey Bay Neighbourhood Centre, Maryborough Neighbourhood Centre and Halcro Street Community Centre. These services are important points of connection for local families and can help clients access health information, social activities and broader community support.

Getting started

Four simple steps

  1. Chat with your local team Tell us about your needs, by phone or with the form.
  2. We guide you through your options Support at Home or NDIS support, explained clearly.
  3. You choose your support We create your plan with you.
  4. Care begins at home With ongoing support from people you know.
Start your Fraser Coast enquiry
A HomeCaring support worker sharing a cuppa with a client

Why choose HomeCaring Fraser Coast

Care you can feel confident about.

One of the biggest concerns families have is finding care that is reliable, consistent and responsive when needs change. Families want to know that support workers will turn up, that communication will be clear, and that someone local is keeping an eye on the bigger picture.

  • Someone local keeping an eye on things

    Our team responds by staying closely connected with clients, families and workers, and following up quickly when there is a change in health, routine or support needs.

  • How quickly can care start once we are ready?

    We work with the client and family to understand what support is needed, complete the required onboarding steps and then begin matching suitable local workers. Timeframes can vary depending on the type of support required and worker availability, but we keep families updated throughout the process.

  • Will we have the same support workers?

    Wherever possible, we aim to provide consistency and build a small team of workers who get to know the client’s routines, preferences and goals. If a regular worker is unavailable, we communicate with the client or family and work to find a suitable replacement.

  • What happens if Mum or Dad’s needs suddenly change?

    Families can contact their Case Manager to discuss the change. We can review the current supports, speak with relevant health professionals where appropriate, and work with the family to adjust the care arrangement. Our focus is on responding early rather than waiting for a small issue to become a bigger one.

What families told us was missing

Local gaps we’re closing

  • Consistent support outside the main population centres
  • Support for people in smaller Fraser Coast communities
  • More specialised care closer to home

Local stories

Families we support on the Fraser Coast.

Support at Home, Fraser Coast

Coordinated support to stay safely at home

During a home visit, the Case Manager identified that the participant would benefit from additional support to remain safely and independently in their own home.

The Case Manager coordinated services including podiatry, physiotherapy, continence support and regular in-home domestic assistance, and worked closely with the participant’s family to make sure their changing needs were identified and the right support was put in place.

These coordinated services have supported the participant’s ongoing independence, wellbeing and ability to remain at home longer, all while being mindful of the quarterly budget and working within the guidelines of the Support at Home program.

Support at Home, Fraser Coast

Support after surgery

Following recent surgery, the participant needed more in-home services and access to allied health supports to help their recovery and ongoing wellbeing.

The locally based Case Manager worked directly with the participant to identify her individual needs and coordinate the right services and supports.

By keeping in regular contact and involving the participant in decisions about her care, the Case Manager helped create a safe and supportive home environment while promoting the participant’s independence, choice and control.

In their words

What families say.

Local support

“Having someone local who listens and understands my needs has made me feel heard and supported throughout my care journey.”
Support at Home participant, Hervey Bay

A local contact

“Knowing I have a local person I can contact directly has given me the reassurance that there is someone who understands my needs and is there to support me.”
Support at Home participant, Hervey Bay

Part of the community

Our team and local connections.

  • Support beyond the main centres

    Travel distance, worker availability and continuity can make support harder to find in smaller Fraser Coast communities. Our team addresses this by building local worker networks, planning support carefully around each area and working closely with families and local health professionals to create practical, sustainable care arrangements.

  • Seniors in Focus

    The Halcro Street Community Centre runs its Seniors in Focus program, which provides information, referrals and activities for older residents.

  • Local resources for older people and families

    Fraser Coast has a strong network of community resources for older people and families. Useful local resources include Fraser Coast Regional Council’s seniors services and community directory, the Hervey Bay and Maryborough neighbourhood centres, and local dementia-focused initiatives.

  • Dementia-friendly communities

    The Fraser Coast Dementia Alliance supports awareness of dementia-friendly communities, and Council also promotes activities such as Seniors Month and the Over 50’s Lifestyle Expo. These help our team stay connected with what is happening locally and help families find relevant community supports.

Common questions

Frequently asked questions

How can HomeCaring benefit me?

HomeCaring has a dedicated team of professionals with skills and experience across the aged care and disability sectors. We provide services through the NDIS, Home Care Packages and private arrangements. We have the flexibility and knowledge to be responsive to your needs at all times. We offer a complimentary in-home assessment and can guide you through various ways of receiving support appropriate for you. From your first point of contact with HomeCaring, you will always speak with a caring team member who will focus on the best way to meet your needs.

Can I switch from my current provider to HomeCaring?

Of course! Get in touch with our team today, and they’ll talk you through the process and how we can work with you to maximise your package.

What services does HomeCaring provide?

Contact us today, and we can guide you through the process, whether that’s NDIS or Home Care Packages. We can also provide privately paid services when you don’t have any government funding, or while you’re waiting for approvals.

Will my care team be local?

Yes. Your care is led by a local HomeCaring owner and team who live and work in your community. That means they understand your area, speak your language and are close by when you need them.

How quickly can I get started?

We understand that when you need support, time matters. Our team will respond promptly, provide a free in-home assessment and work with you to get your care plan up and running as soon as possible, often within days.

Talk to the Fraser Coast team today.

No obligation. Tell us what’s happening and we’ll explain your options.

Call 1300 875 377 Send an enquiry
A HomeCaring support worker sharing a cuppa with a client

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